Return Policy

MV Parts on Demand return policy:

You may return at your cost: any item except gas, electrical, or special order parts within 30 days of receiving your order. All returns must be in original packaging with all pieces and instructions included. Upon opening or signing for receipt of any package that all customers thoroughly inspect the items for any damage due to shipping or manufacturer defects. Do not sign for receipt of any damaged goods. Signing for receipt of any package is acknowledging that the product is received in good condition.

For more information read below.

The item being returned cannot be used, installed or damaged in any way. Returnable items may be subject to a 25% restocking fee. Special order items are non-returnable. Shipping and handling charges will not be refunded. All requests for returning an item must be emailed to mvpartsondemand@gmail.com. Please include your name, invoice number, and the reason for your return request. We will then provide an Return Merchandise Authorization (RMA) that must appear on the outside of the returned package as well as any paperwork. Returns with no RMA Number will be refused. An RMA Number  will be provided within 24 business hours. We also recommend when shipping return items that a carrier with tracking capability is used for protection against loss or damage.

 

Warranty

Our warranty with value to any item sold is limited exclusively to the warranty of the products manufacturer. MV Parts On Demand provides no warranty. We are not responsible for labor charges or substantial damages of any situation at all. We will not assume any responsibility for improper diagnosis or installation. All warranties are limited to the proper use, application, and installation by a trained individual in the industry. In all trial MV Parts On Demand's liability is limited to the purchase price.


Replacement and repair part provisions

Most manufacturer warranties are replacement or repair parts provided policies and are not subject to a refund so please request as regards the policy of your particular item. All warranty claims will be processed immediately, with the exception of products which manufacturers require an inspection of said product. Additional shipping charges may apply.

In-Home Warranty

Some products may be covered by a manufacturer’s in-home warranty. These products cannot for any reason be returned to MV Parts On Demand for warranty labor or replacement. Manufacturers with in-home warranties are limited to the product be serviced in the home by a warranty permitted repair technician. This also includes products that may not work at the time of first installation. Manufacturers will not approve warranty claims on products that have been uninstalled and sent back to MV Parts On Demand. The product must remain installed and the manufacturer will be responsible for managing the process of an in-home warranty repair or replacement. Please contact the manufacturer directly. Always check your warranty policy before removing or uninstalling any products in the case that they may be covered by an in-home warranty.

Date coded items

Some items are stamped during manufacture with date codes to indicate warranty periods. MV Parts On Demand takes no responsibility or makes no promises, or implications that products with date codes are supplied with date codes that reflect an exact warranty coverage period. It is the consumers’ responsibility to inspect all date codes and verify the manufacturer’s warranty information before installation. Warranties on date coded items will only be approved on date codes that fall with-in the manufacturer’s warranty period from the stamped date.

All parts ordered for warranty claim purposes are non-returnable. Any products ordered for warranty claims without a warranty return number or approved by MV Parts On Demand are well thought-out  an offer to purchase these parts. These purchases are then fall under MV Parts On Demand's normal terms of payment and subject to interest charges if not paid within our standard payment terms.

 

Return Merchandise Authorization (RMA)

No warranty or return items will be accepted without an RMA Number. All warranty requests must be emailed to mvpartsondemand@gmail.com. Please include your name, invoice number, make, model number, serial number and a full explanation of the warranty issue. Some manufacturers need their own paperwork to be filled out and the appropriate manufacturer forms must be used and filled out in full. MV Parts On Demand will then provide an RMA Number that must appear on the outside of the returned package as well as any paperwork. Returns with no RMA Number will be rejected. An RMA Number will be provided within 24 business hours. As MV Parts On Demand only claims responsibility for warranty on the product extra shipping and handling charges will apply. Shipping any warranty or returns back to MV Parts On Demand or the Manufacturer is the responsibility and at the cost to the customer. We recommend when shipping warranty or return items that a carrier with tracking capability is used for protection against loss or damage. For any further inquiries please contact mvpartsondemand@gmail.com

 

Shipping

Most in stock items ship within 24 standard business hours via MV Parts On Demand's carrier of choice. If any additional charges will apply you will be advised of additional charges prior to shipping. The order will be held until written or email approval is received. Damaged items must be claimed within 24 hours. Any items signed for with freight damaged may not be claimed. For more information see Return Policy above.

MV Parts On Demand makes no promises or implies exact delivery times on any shipments. MV Parts On Demand strives to provide top quality customer service and works hard to ship all orders as soon as possible. If you have an explanatory condition that requires exact or urgent shipment times we highly recommend placing your order through your nearest branch. A customer service agent can provide support with such special delivery needs.

MV Parts On Demand reserves the right to select the carrier of our choice.

All shipments must be signed for. Our policy does not allow for couriers to drop off orders without receiving a required signature. If you cannot be present to receive an order we recommend shipping the order to a source that can sign on your behalf. The recipient’s name must appear in the shipping information if you are shipping to an alternate source or the package may not be delivered. You also have the option of having the order held at the nearest station or post office for pickup. Please specify any instructions to this effect in the order comment section. Standard courier or postal delivery rules apply unless otherwise noted.

Damage/Short Claims
Claims for shipment shortage or damage must be made within 24 hours of delivery. Obvious shortage/damage should be noted next to your signature on delivery receipt. Please open and inspect your order upon receipt. To process any shortages you will require your delivery tag/waybill number, packing slip number & account number.

 

PLEASE NOTE:
MV Parts On Demand IS NOT RESPONSIBLE FOR DAMAGE BY CARRIER. IF DAMAGE IS NOTED, PLEASE RETAIN ORIGINAL CARTON FOR POSSIBLE CARRIER INSPECTION AND CONTACT CARRIER. All glass products, range hoods & electrical meters should be insured when using carriers.

 

Web Site Terms and Conditions of Use

Pricing
MV Parts On Demand does not claim all prices on the website are accurate and reserves the right to refuse any sale that may contain an inaccurate price. As pricing systems are automated errors can appear. MV Parts On Demand reserves the right to not honor any incorrect prices. Customers will be notified of any errors prior to order processing.

1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Disclaimer
a. The materials on MV Parts On Demand's web site are provided "as is". MV Parts On Demand makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, MV Parts On Demand does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

3. Limitations
In no event shall MV Parts On Demand or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on MV Parts On Demand's Internet site, even if MV Parts On Demand or a MV Parts On Demand authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for substantial or incidental damages, these limitations may not apply to you.

4. Revisions and Errata
The materials appearing on MV Parts On Demand's web site could include technical, typographical, or photographic errors. MV Parts On Demand does not warrant that any of the materials on its web site are accurate, complete, or current. MV Parts On Demand may make changes to the materials contained on its web site at any time without notice. MV Parts On Demand does not, however, make any commitment to update the materials.

5. Links
MV Parts On Demand has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by MV Parts On Demand of the site. Use of any such linked web site is at the user's own risk.

6. Site Terms of Use Modifications 
MV Parts On Demand may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

7. Governing Law
Any claim relating to MV Parts On Demand's web site shall be governed by the state and federal laws of the United States without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.

8. Brand Logo's
The brand logo's used throughout this website are intended to reference the brand that the repair part, accessory or products works with, repairs or fits and in no way signifies or implies that the part is an original equipment manufacturer (OEM) part. Although most of the items found on this website are OEM many are not. MV Parts On Demand does strive to provide the highest quality non OEM replacement parts and trusted brand names in our industry. If you require more information on the manufacturer or branding on any products found on this website please contact our customer care at 1-281-741-8302 or email mvpartsondemand@gmail.com

 

10. Possible Repair Solutions Disclosure
Products throughout this website may contain a statement of "Possible repair solution". These notes are intended to assist customers in troubleshooting the possible common problems that the particular part may "Possibly" repair. These notes in no way imply or suggest that the part will be a guaranteed solution for the problem. These common repair suggestions come from various sources that may or may not be qualified and do not in any way guarantee or imply that they will be a solution for similar problems. They are simply meant as a guide towards assisting with troubleshooting your specific issue. Most parts once they have been installed are "Non Returnable" and MV Parts On Demand's normal return policy will be in effect for all parts on the website. It is at the customers own risk that if these products are purchased with the hope of being a solution that our standard return and warranty policies will be honored and followed.

 

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  • We will only retain personal information as long as necessary for the fulfillment of those purposes.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.